Smart Hands
Remote operations across any facility — your eyes and hands on the ground, 24/7
Overview
On-demand remote hands services covering every facility in our partner network. Server racking, cabling, hardware diagnostics, RMAs, visual inspections — executed by trained local engineers and reported in English within your business hours. We don't just dispatch a technician; we manage the entire task lifecycle from ticket to resolution. Pay per task or subscribe to monthly blocks. Standard response within 30 minutes.
Key features
- Server and network equipment racking, stacking, and structured cabling (copper and fiber)
- Hardware replacement, RMAs, and spare part management with vendor coordination
- Visual inspections: LED status, cable integrity, physical damage assessment
- Power cycling, console access, and remote KVM session facilitation
- Inventory management: asset tagging, auditing, and lifecycle tracking
- Bilingual documentation: all reports available in English and Mandarin
Why choose Smart Hands
- Coverage across our entire partner facility network — one provider for all locations
- Eliminate travel — no need to fly engineers to China for routine physical tasks
- Standard response in 30 minutes, emergency in 15 minutes
- Detailed task reports with photos and timestamps for audit and compliance
- Monthly task blocks available for predictable budgeting
Use cases
Global enterprises without China-based IT staff needing physical infrastructure management
Hardware refresh cycles: rack new servers, decommission old equipment
Emergency response: failed component replacement, power issues, troubleshooting
Ongoing maintenance: quarterly inspections, firmware updates, cable management
Interested in Smart Hands?
Talk to our infrastructure architects about how Smart Hands fits into your architecture.